BarberHero - Barber Terms & Conditions
Last updated: May 2026
By creating a barber account, submitting an application, or using the BarberHero platform, you confirm that you have read, understood, and accepted the following Terms & Conditions.
1. Independent Freelancer Status
Barbers using BarberHero are independent self-employed freelancers and are not employees, workers, agents, partners, or representatives of BarberHero.
BarberHero only acts as a technology platform that connects clients with independent barbers.
Each barber operates entirely under their own responsibility.
2. Real Information & Identity
By creating an account, the barber confirms that:
- all information provided is real, accurate, and up to date
- the barber is using their real legal name
- the provided phone number and email belong to them
- the barber is legally allowed to provide barbering/grooming services
Providing false, misleading, or fraudulent information may result in suspension or permanent removal from the platform.
3. Barber Responsibilities
The barber is fully responsible for:
- the quality of services provided
- hygiene and cleanliness
- client safety
- professional conduct
- use of safe and clean equipment
- arriving on time to appointments
- compliance with local laws and regulations
BarberHero is not responsible for any haircut result, injury, allergic reaction, dispute, damage, loss, or dissatisfaction related to services provided by barbers.
4. Payments
Clients pay a booking/service fee directly through BarberHero during the booking process.
Barbers are responsible for setting and managing their own service prices within the BarberHero platform.
Once the barber arrives at the client's location and the customer provides the verification code, the payment process is initiated.
However, barber earnings may remain temporarily pending for up to 24 hours, or until the customer confirms that the service was completed correctly through the BarberHero app, in order to allow time for possible disputes, reviews, or fraud prevention checks.
Barbers must:
- clearly display accurate service prices
- not request hidden charges from clients
- honour the prices displayed on their BarberHero profile at the time of booking
- not redirect clients outside the platform to avoid platform fees or policies
5. Verification Code System
BarberHero may use a verification code system to confirm the start or completion of services.
The barber agrees that:
- the verification code must only be requested once the barber has arrived at the client location
- attempting to misuse, bypass, manipulate, or fraudulently obtain verification codes is strictly prohibited
Any abuse of the verification system may result in suspension or permanent removal from the platform.
6. Disputes & Refunds
Clients may open disputes regarding appointments or services.
BarberHero reserves the right to:
- review disputes
- request evidence or explanations
- approve or reject refunds at its own discretion
In cases where a refund or dispute is approved, the barber may lose payment related to that booking.
Fraudulent behaviour, repeated complaints, unsafe conduct, or poor service quality may result in account suspension or removal.
7. Cancellation Policy
Barbers are free to accept or decline booking requests.
However, once accepted, barbers are expected to attend appointments professionally and on time.
Repeated cancellations, no-shows, lateness, or unreliable behaviour may result in reduced visibility, suspension, or account termination.
8. Client Protection & Platform Bypass
Barbers agree not to:
- contact clients outside the platform for private bookings
- attempt to bypass BarberHero
- redirect clients away from the platform
- request direct bookings from BarberHero customers outside the app
This policy exists to protect both clients and the BarberHero platform.
Violation of this rule may result in immediate suspension or permanent removal.
9. Professional Conduct
Barbers must behave professionally and respectfully at all times.
The following behaviour is strictly prohibited:
- harassment
- discrimination
- threats
- violence
- unsafe behaviour
- inappropriate conduct
- attending appointments under the influence of drugs or alcohol
BarberHero reserves the right to suspend or permanently remove accounts involved in misconduct.
10. Taxes, Insurance & Legal Obligations
Each barber is fully responsible for:
- their own taxes
- insurance
- licenses
- permits
- legal obligations
- self-employment obligations
BarberHero does not provide tax, insurance, employment, or legal coverage for barbers.
11. No Guarantee of Work
BarberHero does not guarantee:
- a minimum number of bookings
- minimum earnings
- availability of clients
- continuous work opportunities
Booking demand may vary depending on location, customer demand, ratings, and platform activity.
12. Account Suspension & Termination
BarberHero reserves the right to:
- suspend
- restrict
- deactivate
- permanently terminate
any barber account at its own discretion, especially in cases involving:
- fraud
- fake information
- disputes
- unsafe conduct
- repeated cancellations
- abuse of the platform
- attempts to bypass BarberHero
13. Limitation of Liability
To the maximum extent permitted by law, BarberHero shall not be liable for:
- indirect or consequential losses
- personal injuries
- allergic reactions
- property damage
- service dissatisfaction
- disputes between customers and barbers
- lost earnings
- interruptions to platform availability
All services are provided under the barber's own responsibility.
14. Data & Privacy
By using BarberHero, barbers consent to BarberHero storing and processing information including:
- name
- phone number
- email address
- postcode/location
- booking history
- profile images
- service information
This data is used for platform operation, bookings, customer support, fraud prevention, and service improvement.
Additional details are explained in BarberHero's Privacy Policy.
15. Changes to Terms
BarberHero reserves the right to modify or update these Terms & Conditions at any time.
Continued use of the platform after updates means acceptance of the revised Terms.
16. Contact
Operated by: Global Urban Solution Ltd (trading as BarberHero)
Contact: support@barberhero.app
United Kingdom
By creating a barber account and accepting these Terms & Conditions, you confirm that you have read, understood, and agreed to all terms above.
You also confirm that all information provided during registration, including your name, email address, phone number, and any other personal or business information, is accurate, real, and belongs to you.
BarberHero is not responsible for any issues, losses, disputes, or consequences resulting from false, incorrect, misleading, or fraudulent information provided by users.