BarberHero - Privacy Policy
Last updated: June 2026
This Privacy Policy explains how BarberHero collects, uses, stores, and protects personal information from customers and barbers using the BarberHero platform.
By creating an account, using BarberHero, booking services, or accepting these policies, you agree to the collection and use of information as described below.
1. Who We Are
BarberHero is a platform that connects customers with independent freelance barbers.
Operated by: Global Urban Solution Ltd (trading as BarberHero)
Contact: support@barberhero.app
United Kingdom
2. Information We Collect
BarberHero may collect and process the following information:
Personal Information
- full name
- phone number
- email address
- postcode/address
- profile photos
- barber portfolio images
Booking Information
- booking history
- appointment times
- selected services
- pricing information
- cancellation/dispute history
Payment Information
Payments are processed securely through third-party payment providers such as Stripe.
BarberHero does not store full card details.
However, we may store:
- payment status
- transaction references
- partial billing information
- refund/dispute information
3. Location Information
BarberHero may collect approximate or live location information for:
- displaying nearby barbers
- improving booking accuracy
- appointment management
- fraud prevention
Users may disable location permissions through their device settings, although some features may not function correctly.
4. How We Use Information
We use collected information to:
- create and manage accounts
- process bookings
- process payments
- provide customer support
- improve app performance
- prevent fraud and abuse
- investigate disputes
- comply with legal obligations
- maintain platform security
5. Sharing of Information
BarberHero may share limited information when necessary with:
- payment providers
- hosting providers
- cloud storage services
- customer support providers
- legal authorities when legally required
Customer information may be visible to the assigned barber for appointment purposes.
Barber information may be visible to customers through public profiles inside the app.
We do not sell personal information to third parties.
6. Verification & Fraud Prevention
BarberHero may use:
- verification systems
- booking verification codes
- fraud detection systems
- account monitoring
- dispute investigation tools
Accounts suspected of fraud, abuse, fake activity, or misuse may be restricted, suspended, or permanently removed.
7. Data Retention
We may retain account and booking information for as long as reasonably necessary for:
- legal obligations
- fraud prevention
- dispute handling
- accounting purposes
- platform operations
Deleted accounts may still have certain records retained where legally required.
8. User Responsibilities
Users are responsible for:
- keeping login details secure
- providing accurate information
- updating account information when necessary
BarberHero is not responsible for issues caused by false or inaccurate information provided by users.
9. Security
BarberHero takes reasonable steps to help protect user information.
However, no online platform can guarantee complete security.
Users understand that they use the platform at their own risk.
10. Cookies & Analytics
BarberHero may use:
- cookies
- analytics tools
- crash reporting tools
- device identifiers
to improve performance, stability, and user experience.
11. Children & Minors
BarberHero is not intended for unsupervised use by minors.
If bookings are made for minors, a parent, guardian, or authorised adult is responsible for supervising and authorising the service where required.
12. User Rights
Users may request:
- access to their information
- correction of inaccurate information
- account deletion requests
- privacy-related support
Requests may be reviewed and processed within a reasonable timeframe.
13. Third-Party Services
BarberHero may use third-party services including:
- Stripe
- Google services
- Apple services
- Firebase
- mapping/location services
These providers may process certain data according to their own privacy policies.
14. Account Deletion
Users and barbers may request deletion of their account and personal data directly from inside the BarberHero app or by contacting support.
Some information may still be retained where reasonably necessary for:
- legal obligations
- fraud prevention
- dispute handling
- unpaid balances
- accounting and platform security purposes
15. Changes to This Policy
BarberHero reserves the right to update or modify this Privacy Policy at any time.
Continued use of the platform after updates means acceptance of the revised policy.
16. Contact
For privacy-related questions or requests:
Operated by: Global Urban Solution Ltd (trading as BarberHero)
Contact: support@barberhero.app
United Kingdom
By creating an account or using BarberHero, you confirm that you have read, understood, and accepted this Privacy Policy.