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BarberHero - Customer Terms & Conditions

Last updated: May 2026

By creating an account, booking a service, or using the BarberHero platform, you confirm that you have read, understood, and accepted the following Terms & Conditions.

1. Platform Role

BarberHero is a technology platform that connects customers with independent self-employed barbers.

BarberHero does not directly provide barbering services and is not the employer, agent, or representative of any barber using the platform.

All barber services are performed independently by the barber under their own responsibility.

2. Customer Information

By using BarberHero, the customer confirms that:

  • all information provided is accurate and real
  • the provided name, phone number, email, and address belong to them
  • the booking details are correct

BarberHero is not responsible for problems caused by incorrect, false, or misleading information provided by customers.

3. Bookings

Customers may request appointments through the BarberHero platform.

Bookings are subject to:

  • barber availability
  • location coverage
  • payment authorization
  • platform availability

BarberHero does not guarantee that every booking request will be accepted.

4. Payments

Customers must pay the required booking/service fee during the booking process through the BarberHero platform.

Additional service amounts may be charged according to the barber's selected pricing displayed within the app.

Payments may be temporarily authorised and processed through third-party payment providers.

BarberHero reserves the right to:

  • temporarily hold payments
  • delay transfers
  • review suspicious activity
  • cancel transactions when necessary for fraud prevention or dispute investigations

5. Verification Code System

Customers may be required to provide a verification code to the barber once the barber arrives at the appointment location.

This system exists for:

  • fraud prevention
  • appointment confirmation
  • service verification

Customers agree not to misuse, share fraudulently, manipulate, or abuse the verification system.

6. Disputes & Refunds

If a customer experiences an issue with a booking or service, they may submit a dispute through the BarberHero platform.

BarberHero reserves the right to:

  • investigate disputes
  • request evidence or explanations
  • approve, reject, or partially process refunds at its own discretion

Refund decisions are final and may depend on available evidence and platform policies.

Abuse of the dispute/refund system may result in account suspension.

7. Customer Responsibilities

Customers agree to:

  • provide a safe environment for the barber
  • behave respectfully and professionally
  • not threaten, harass, abuse, or discriminate against barbers
  • ensure the appointment location is reasonably safe and accessible

Customers must not attend appointments under illegal or dangerous conditions.

8. Minors

If a booking is made for a person under 18 years old, the customer confirms that:

  • they are the parent, legal guardian, or authorised adult responsible for the minor
  • the minor will be supervised or accompanied by a responsible adult during the appointment when legally or reasonably necessary

BarberHero and barbers reserve the right to refuse service where appropriate supervision is not provided.

9. Cancellations

Customers are responsible for cancelling appointments within reasonable time where possible.

Repeated cancellations, fraudulent bookings, abusive behaviour, or misuse of the platform may result in restricted access or account suspension.

10. Limitation of Liability

To the maximum extent permitted by law, BarberHero shall not be liable for:

  • haircut results
  • allergic reactions
  • injuries
  • damages
  • disputes between customers and barbers
  • dissatisfaction with services
  • indirect or consequential losses
  • delays or platform interruptions

Customers understand that all barber services are performed independently by freelance barbers.

11. Account Suspension

BarberHero reserves the right to suspend, restrict, or permanently remove customer accounts involved in:

  • fraud
  • chargebacks
  • abusive behaviour
  • fake information
  • threats
  • misuse of the platform
  • illegal activity

12. Data & Privacy

By using BarberHero, customers consent to BarberHero storing and processing information including:

  • name
  • phone number
  • email address
  • location/address
  • booking history
  • payment-related information
  • device/platform data

This information may be used for:

  • booking management
  • customer support
  • fraud prevention
  • service improvements
  • legal compliance

Further information is available in the BarberHero Privacy Policy.

13. Changes to Terms

BarberHero reserves the right to update or modify these Terms & Conditions at any time.

Continued use of the platform after updates means acceptance of the revised Terms.

14. Contact

Operated by: Global Urban Solution Ltd (trading as BarberHero)

Contact: support@barberhero.app

United Kingdom

By creating an account, making a booking, or accepting these Terms & Conditions, you confirm that you have read, understood, and agreed to all terms above.