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A platform booking fee is shown alongside the service price before you confirm or authorise payment. Fees can change for future bookings; the fee agreed for a confirmed booking stays the same. Eligible promotions may reduce or waive the fee. Follow the payment option and amounts due now and later shown for your booking.

Track your booking in the app as it moves from confirmed, to on the way, to completed.

Manage your details in the app. You can also request deletion of your account and data either from inside the app or by contacting our support team via email.

BarberHero Pro currently costs £0 per month with no commission on service prices. Publishing an Opportunity is a separate paid feature whose final price is shown before purchase; professionals apply for free.

If something goes wrong, report it in the app or contact support. For Pay after, service-price refunds are handled by the provider who received that payment. For a captured Pay in full payment, report the issue promptly so BarberHero can assess any eligible refund. Booking-fee refunds follow the cancellation terms.